{"id":3547,"date":"2014-05-20T18:14:42","date_gmt":"2014-05-20T22:14:42","guid":{"rendered":"http:\/\/www.canonpricewatch.com\/blog\/?p=3547"},"modified":"2014-06-01T10:02:52","modified_gmt":"2014-06-01T14:02:52","slug":"woes-with-beststopdeals-so-cpw-will-give-you-a-warranty","status":"publish","type":"post","link":"https:\/\/www.cpricewatch.com\/blog\/2014\/05\/woes-with-beststopdeals-so-cpw-will-give-you-a-warranty\/","title":{"rendered":"Woes with “BestStopDeals” — So CPW Will Give You a Warranty"},"content":{"rendered":"

Yesterday we posted a deal from “BestStopDeals via eBay”<\/a> featuring the EOS 6D + 24-105mm at $1899<\/a>.<\/p>\n

We called the store when the deal started and they informed us it was US model + USA warranty card. However over the course of the day they changed their tune, and several readers reported that they were now saying it’s an “International warranty card” (which is one of the signs of a non-US body).<\/p>\n

We’re not too happy with this retailer and the confusion they’re causing. Needless to say, we won’t be posting any more deals from “BestStopDeals via eBay”<\/a> until they clean up their act.<\/p>\n

UPDATE:<\/b> I spoke to the owner of BestStopDeals by phone today. He explained that the confusion on Tuesday was caused by a new customer service rep who did not answer the questions about the warranty cards correctly. The owner gave me his assurances that all the bodies<\/b> sold in this deal were brand new Canon USA models and were fully eligible for the Canon USA warranty. Most boxes will have the Canon USA warranty card, however, as we explain in our article, some may have been removed by the original authorized dealer. As we note in our article you don’t need the warranty card for service (just the receipt) but the warranty card is often a good proof of Canon USA status.<\/span><\/p>\n

I am quite satisfied by his explanation, and the initial reports from readers who have received US models mostly with USA warranty cards corroborates his explanation. Any customer who is not satisfied is welcome to contact the store, or you can contact me and I can help relay the message. He also notes the store will back the Canon USA warranty should there be any issues — but we’re always here for you if you need us.<\/span><\/p>\n

You can read more for the original guarantee we offered, but hopefully no one needs this anymore.<\/p>\n

<\/p>\n

Since many of our readers purchased this item due to the information we relayed that it was a US warrantied item, we are going to “make good”. As a service to our community, should Canon USA reject your first-year warranty service on THIS purchase, CPW will cover the repair expense (out of our own pocket).<\/b> See terms below.<\/span><\/p>\n

Read more for the terms of this. We don’t want this to be a common occurence, so in the future we will refrain from commenting on US model vs. grey market, except where written explicitly on the auction listing. You should always contact the dealer for the answer, and you can hold them accountable for following through on it.<\/p>\n

Terms of the “CPW Warranty”<\/b><\/p>\n

CPW will reimburse you for your warranty repair should Canon USA reject your first-year warranty repair under the following terms. Please read carefully. We’re putting up our own money here to help right those who have no other recourse and who may be on the hook for a warranty repair. This is a one time situation<\/b> and we really hope we don’t have to do this again.<\/p>\n

    \n
  1. This specific 6D + 24-105mm deal must have been purchased through referral from our site, before we published the warning message at 12 Noon ET on May 20th, 2014<\/strike>. Sorry, we can’t indemnify everyone on the Internet who bought this deal, or people who bought after the situation was known<\/strike>. \ud83d\ude42\n
  2. You’ll have to “register” your body with us — sorry, we’re asking for this to prevent abuse — use the contact form and send your eBay transaction id, exact time of purchase, and your serial number to us within the next 14 days<\/b>. We’ll check it against the list of people who purchased from our referral, and confirm your eligibility.\n
  3. If the item is defective within the first 14 days, send it back to the retailer, as the retailer has a 14-day defective return policy.\n
  4. In the unlikely event the item is defective after 14 days, but before the first year, send it to Canon USA for warranty repair, providing your original receipt.\n
  5. In the extra unlikely event that Canon USA asks you to pay for your repair (claiming you have no warranty, even though you provided your dated receipt), pay for the repair; we will reimburse to you by PayPal the cost you paid to Canon USA for your repair, after you provide documentation of the repair and your bona fide attempt to get normal warranty repair service.<\/span>\n
  6. Note, if your warranty repair is rejected due to it being non-warranty covered damage (e.g. drops, water damage, accidental damage, etc.) we won’t cover this \ud83d\ude42\n
  7. Also this “warranty” is not transferable to the next owner if you choose to sell your camera — it’s complicated enough as it is!\n
  8. We reserve the right to ask for more documentation, etc. and to reject any cases where we feel someone is trying to scam or take advantage of us. We will always try to do the right thing.<\/b><\/ol>\n

    Again, we’re covering this out of our own pocket, to give back to the community. We would hate to see our readers left behind and forced to pay for their own repair. Even though many of our readers purchased, we’re hoping that we’ll only see a small number of who actually need warranty repair (and rejected by Canon USA).<\/p>\n

    As usual, contact us for any questions or concerns.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Yesterday we posted a deal from “BestStopDeals via eBay” featuring the EOS 6D + 24-105mm at $1899. We called the store when the deal started and they informed us it was US model + USA warranty card. However over the course of the day they changed their tune, and several readers reported that they were […]<\/p>\n","protected":false},"author":1,"featured_media":4,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3547","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.cpricewatch.com\/blog\/wp-json\/wp\/v2\/posts\/3547","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cpricewatch.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cpricewatch.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cpricewatch.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cpricewatch.com\/blog\/wp-json\/wp\/v2\/comments?post=3547"}],"version-history":[{"count":55,"href":"https:\/\/www.cpricewatch.com\/blog\/wp-json\/wp\/v2\/posts\/3547\/revisions"}],"predecessor-version":[{"id":3769,"href":"https:\/\/www.cpricewatch.com\/blog\/wp-json\/wp\/v2\/posts\/3547\/revisions\/3769"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cpricewatch.com\/blog\/wp-json\/wp\/v2\/media\/4"}],"wp:attachment":[{"href":"https:\/\/www.cpricewatch.com\/blog\/wp-json\/wp\/v2\/media?parent=3547"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cpricewatch.com\/blog\/wp-json\/wp\/v2\/categories?post=3547"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cpricewatch.com\/blog\/wp-json\/wp\/v2\/tags?post=3547"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}